MMP has supported companies in submitting R&D Tax Relief and VGTR claims representing more than £470m of eligible expenditure. We also sit on HMRC’s Consultative Committee, giving us the ability to provide clients with direct feedback on the impact of HMRC’s policies and decisions. This also keeps us up to date with policy changes and updates, ensuring we continue to provide the best service to clients.
Our company values encapsulate our dedication to service excellence. One of our core values is to “make clients’ lives easier”. We incorporate this in everything we do, from organising engagements around our clients’ corporate timetables to holding ‘report back’ meetings. Ongoing training keeps our team current on both knowledge and skills. We also invest in our staff by paying for them to achieve further professional qualifications
“Thanks again for a stellar job. I have recommended your firm already to others but will continue to do so 🙂 It is as always great to work with you and your team. You are a pleasure to work with and achieve great things!”
We measure success in several ways: our client retention level, customer feedback, and data from follow-up surveys. We maintain an extremely high client retention rate of over 90% year-on-year.
At the end of an engagement, we hold a recap meeting with the client. This acts as an opportunity to review the work we did, the results we obtained, and recommendations for improvement to make the most of the tax incentives going forward
We also ask the client to complete an anonymous digital survey. To date, 100% of respondents strongly agree with the statements “Overall, I am very satisfied with the way MMP performed on this project.” and “My MMP contact is making a positive contribution to my business”.